Cancel/Change Order

Introduction

We understand that plans can change after an order has been placed. Whether you need to update your shipping details, modify your purchase, or cancel an order entirely, our team will make every reasonable effort to assist you whenever possible.

Because orders are prepared quickly to ensure fast delivery, requests for changes or cancellations should be submitted as soon as possible after checkout. Once an order has entered fulfillment or has been transferred to the shipping carrier, our ability to make adjustments becomes limited.

This policy explains how order modifications, cancellations, refunds, and related requests are handled to provide a clear and transparent shopping experience.

Order Changes

If you need to make changes to an order after it has been placed, please contact our customer support team immediately.

Depending on the status of your order, we may be able to assist with requests such as:

• Updating the shipping address.
• Correcting the recipient's name.
• Changing the quantity of an item.
• Removing products from an order.
• Adding additional items before processing begins.
• Correcting contact information associated with the order.

All change requests are reviewed individually. Approval depends on whether order preparation has already started and whether inventory remains available.

Requested Change	Availability
Shipping Address Update	Available before processing begins.
Quantity Adjustment	Subject to product availability.
Add or Remove Items	Possible before fulfillment starts.
Recipient Information	May be updated before shipment.

Cancellation Window

Orders may be canceled if the request is received before the order enters processing. Since our fulfillment team begins preparing purchases promptly, cancellation requests should be submitted immediately after placing the order.

Submitting a cancellation request does not automatically guarantee cancellation. We will review the order status and confirm whether cancellation is still possible.

If the order has not yet entered fulfillment, we will make every reasonable effort to cancel it and notify you of the outcome.

Processed Orders

Once an order has entered processing, packaging, or has been transferred to one of our shipping partners, modifications and cancellations are generally no longer available.

At this stage, inventory has already been reserved and shipment preparation has begun. For this reason, we are unable to interrupt the fulfillment workflow after processing has started.

If your order has already shipped, you may review our Return & Refund Policy after delivery if you wish to request a return for eligible merchandise.

Incorrect Shipping Information

Please carefully review your shipping information before completing your purchase. Providing an accurate delivery address helps prevent unnecessary delays and unsuccessful deliveries.

If you discover an error immediately after placing your order, contact our customer support team as quickly as possible. We will attempt to update the information before shipment whenever operationally possible.

Examples of shipping information that may require correction include:

• Street address.
• Apartment or suite number.
• City, state, or postal code.
• Recipient name.
• Email address or phone number.

If an incorrect address results in an unsuccessful delivery or returned shipment, additional shipping charges may apply before the package can be resent.

Refunds

If an order is successfully canceled before processing begins, any eligible payment received will be refunded through the original payment method.

Approved refunds are generally completed within 10 business days. The time required for the funds to appear in your account may vary depending on your payment provider.

Situation	Refund Availability
Order canceled before processing	Eligible for refund.
Order already processing	Cancellation may no longer be available.
Order already shipped	Refund subject to the Return & Refund Policy.
Restocking Fee	No Fee.

Refunds are issued through the original PayPal payment used during checkout whenever applicable.

Replacement Orders

If an order cannot be modified after processing has begun, customers who require different products, sizes, or colors may choose to place a new order separately, subject to product availability.

If the original shipment later qualifies for return under our Return & Refund Policy, it may be returned after delivery according to the applicable return requirements.

Replacement orders are processed independently and follow the standard order processing and shipping timelines.

Customer Responsibilities

Customers play an important role in ensuring orders are processed correctly. Before submitting an order, please verify all purchase details carefully.

• Confirm product selections and quantities.
• Review the shipping address for accuracy.
• Ensure your email address is correct.
• Verify your payment information before checkout.
• Contact customer support immediately if any corrections are needed.

Prompt communication greatly increases the likelihood that requested changes can be completed before fulfillment begins.

Failure to provide accurate order information may result in shipping delays, unsuccessful delivery attempts, or returned packages that require additional processing.

Contact Us

If you need assistance with changing or canceling an order, or if you have questions regarding this policy, please contact our customer support team as soon as possible.

Email: support@kakuyy.com
Address: 1460 W Ohio St Apt 2F, Chicago, IL 60642, United States

Our support team reviews requests promptly and will make every reasonable effort to provide assistance based on the current status of your order.